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LIRR

Introduction

Introduction

eMTA LIRR is a redesign of MTA eTix and TrainTime, utilizing a chatbot to see train schedules, purchase tickets, and see delay alerts.

TL;DR

TL;DR

The process to complete this project is in these 6 little steps.

Today

Today

LIRR train times can be viewed on 4 separate formats - MTA.info website, schedule (paper), MTA TrainTime app, and Timetable (electronic) at Penn Station

Current Workflows

Current Workflows

To view train schedules and buy tickets, users have to use TWO apps.

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Brainstorm & Design

Brainstorm & Design

The objective here is to consider all kinds of solutions, and select the best one based on time and technical feasibility. Tools used here is sketching, wireframing, low-fidelity design in Sketch.

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Design Iterations

Design Iterations

From conventional transportation to chatbot-enhanced app design took 4 iterations to accommodate the design pivot, from sketches to final designs.

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Workflows in Screens

Workflows in Screens

Workflow of purchasing a ticket in 4 progressive iterations.

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